At KGN Exports House we believe in Customer happiness and customer satisfaction. We (KGN Exports House) believe in to provide you the best handmade and handcrafted Vintage leather products. As these bags are handcrafted personally by our skilled craftmens so it would not be technically "Perfect" as compared to factory made but these small imperfections here and there what makes our bags unique, antique and give a perfect vintage look.
However we (KGN Exports House) believe in customer satisfaction and if you believe you have received damaged/defective goods, you can apply for replacement / refund.
About our product: Genuine Goat Leather by its nature has some scars (due to markings/cuts on goat skin) which assures that its 100% pure and gives it a perfect vintage look. Also, each bag has different colour shade and it might be a little different from given pictures which makes each bag unique. Each bag is specially fresh made for you so there might be a little different smell of leather. Some of our customers usually like this leather smell some don't. It any which way fades away within 3-4 weeks of regular use.
Returns (In case of Damaged and Defective Items)
If you are not completely satisfied with our products and want to return it, you can send it back to us for a refund. Returns must be postmarked within 4 weeks of receipt of goods.
Our policy lasts 7 days. If 7 days have gone by after you have received the order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In some cases if we (KGN Exports House) will offer the repairs or might pay for the repair if the damaged is very small or is caused by shipping partners.
Additional non-returnable items:
To complete your return, we (KGN Exports House) require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we (KGN Exports House) will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please read the disclaimer carefully mentioned below every product before purchasing.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We (KGN Exports House) only replace items if they are defective or damaged. Please click a picture and send it to us in case of defective and damaged goods and send us an email at email@example.com and we (KGN Exports House) will provide you the the address of the warehouse where you can send the product for return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.